Configure and manage two-factor authentication

Using two-factor authentication (2FA) provides an additional level of security and prevents unauthorized access to your DoubleCloud account.

If you have two-factor authentication enabled, you need to enter a one-time authentication code when you log in. You can generate such codes in authenticator apps like Google Authenticator, Microsoft Authenticator, or 1Password. One-time codes are also known as one-time passwords (OTP), and authenticator apps are called time-based one-time password (TOTP) mobile apps.

Note

If you've signed up to DoubleCloud using a Google account, you already have two-factor authentication provided by Google.

Google verifies your identity when you log in. There’s no need to configure two-factor authentication again in DoubleCloud.

Add two-factor authentication

To enable two-factor authentication for your account, take the following steps:

  1. Go to the console.

  2. In the sidebar on the left, click Settings Security.

  3. Under Two-factor authentication, click Enable.

  4. Scan the QR code with your preferred authenticator app like Google Authenticator, Microsoft Authenticator, or 1Password.

    If you can’t scan the QR code, click Trouble scanning? and manually enter the code in the app.

  5. Enter the 6-digit code from the app and click Continue.

  6. Copy or write down the recovery code and save it in a secure place. You will need this code to recover access to your account if you lose access to your authenticator app.

  7. After you've saved the recovery code, click Continue.

    You're all set! Now you'll be prompted for a one-time code every time you log in to DoubleCloud.

Recover access

If you lose access to your authenticator app, you can sign in to DoubleCloud using the recovery code you saved when configuring two-factor authentication.

If you don’t have access to the authenticator app, contact your organization administrator.

  1. Retrieve the recovery code from where you saved it.

  2. Go to the console and log in using your email and password.

  3. When prompted for a one-time code, click Trouble with MFA?.

  4. Enter the recovery code and click Verify.

Disable two-factor authentication

We strongly recommend that you have two-factor authentication enabled to keep your account secure. If you need to disable it, we recommend that you re-enable it as soon as you can.

  1. Go to the console.

  2. In the sidebar on the left click Settings Security.

  3. Under Two-factor authentication, click Disable.

Switch authenticator apps

You can switch your preferred authenticator app to generate one-time code in a different app or on a different device.

  1. Go to the console.

  2. In the sidebar on the left click Settings Security.

  3. Under Two-factor authentication, click Reset for a new device.

  4. In the modal window, click Yes, reset.

  5. Under Two-factor authentication, click Enable.

  6. Repeat steps 4–7 from the Add two-factor authentication section.