Service Level of Managed Service for Apache Airflow®
This document defines Service Level of Managed Service for Apache Airflow® and is an integral part of DoubleCloud Customer Agreement (the "Agreement") and SLA available at: https://double.cloud/legal/sla/
Capitalized terms used herein but not defined herein shall have the meanings set forth in the Agreement and Linked Documents.
Service Level:
| Airflow Environment | 99% |
|---|---|
| Airflow worker node | 99.5% |
Compensation Amount:
Availability of Airflow Environment
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of the Service used |
|---|---|
| < 99.99%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Availability of Airflow Worker node
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of the Service used |
|---|---|
| < 99.99%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Definition of Unavailability for the Service:
The Service Level Agreement does not apply to unavailability arising from circumstances beyond the control of DoubleCloud, such as failures in external networks or the Customer's failure to comply with the Instructions, or overload of one or more Brokers resulting in Unavailability, insufficient free disk space, use of an excessively large number of Partitions, etc.
Definitions
Broker - a virtual machine created specifically for Airflow deployment.
Apache® and Apache Airflow® are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries.
____________________________________
Web address: https://double.cloud/legal/sla_airflow/
Date of publication: 9 September 2024
Effective date: 9 September 2024