Service Level for Managed Service for ClickHouse®
This document defines Service Levels for Managed Service for ClickHouse® ("Service") and is an integral part of DoubleCloud Customer Agreement (the "Agreement") and SLA available at: https://double.cloud/legal/sla/
Capitalized terms used herein but not defined herein shall have the meanings set forth in the Agreement and Linked Documents.
Service Level:
| Cluster | Uptime |
|---|---|
| DB Cluster, read | 99.99% |
| DB Cluster, write | 99.95% |
Compensation Amount:
Availability of DB Cluster -- read:
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee for Service in Accrual Period |
|---|---|
| < 99.99%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Availability of DB Cluster -- write:
| Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee for Service in Accrual Period |
|---|---|
| < 99.99%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Definition of Service Unavailability:
Unavailability of Managed Service for ClickHouse shall be defined as follows:
-
two or more DB Hosts placed in different Availability Zones for reading or writing via supported clients, and/or
-
unavailability of Shard placed in two or more DB Hosts which are located in different Availability Zones for reading or writing via supported clients while using Shard.
The list of supported clients for a specific type of DBMS can be found in technical documents of Service posted on Site.
Definitions
Shard the part of DB Cluster placed in one or several DB Hosts for load balancing. The process of forming a Shard is called sharding.
ClickHouse is a trademark of ClickHouse, Inc. https://clickhouse.com
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Web address: https://double.cloud/legal/sla_clickhouse/
Date of publication: 27 June 2022
Effective date: 27 June 2022